Motivations, challenges and benefits related to the quality management system based on SiAC

Abstract

This article aimed to identify motivations, challenges, and benefits related to the quality management system based on SiAC. To achieve this, a case study was conducted at a construction company in the Recife Metropolitan Region, involving interviews with the QMS analyst, a director, and a construction engineer. Unlike the findings commonly reported in the literature, this study revealed distinct motivations, challenges, and benefits. Motivations included improving client confidence, increasing revenue, and further professionalising the company’s internal structure. Key challenges involved supplier quality issues, difficulties in interpreting the regulatory framework of SiAC’s Level A, managing extensive documentation, aligning organisational processes with regulatory requirements, and—most notably—adapting SiAC to meet the provisions of NBR 15575:2021. The reported benefits included successful implementation of the process approach and enhanced performance of delivered projects. This study also offers practical insights for construction companies initiating QMS implementation: the importance of regular awareness campaigns coupled with Daily Quality Dialogues, to address employee disengagement; with the system; continuous training on SiAC and the formation of a study group to reduce misinterpretation of its content; and the proactive application of supplier relationship management principles to improve the quality of products and services.